Welcome to House of Fashion ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our e-commerce website.

Information We Collect

Personal Information

When you use our website, we collect:

Contact Information: Mobile number and email address
Authentication Information: Mobile number for OTP-based login
Shipping Information: Delivery address including street address, city, state, postal code, and country
Payment Information: Payment details processed through Razorpay (we do not store complete credit/debit card information on our servers)
Order History: Details of products purchased, order dates, and transaction amounts

Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, click patterns
Cookies: We use cookies to enhance your browsing experience

How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing and delivery
Authentication: To verify your identity through OTP (One-Time Password) sent to your mobile number
Communication: To send OTPs, order confirmations, shipping updates, and customer service responses
Account Management: To create and manage your account using mobile number authentication
Marketing: To send promotional offers and updates (with your consent)
Improvement: To improve our website, products, and services
Legal Compliance: To comply with applicable laws and regulations

Payment Information Security

We use Razorpay as our payment gateway. When you make a payment:

Payment information is transmitted directly to Razorpay using secure encryption
We do not store your complete credit/debit card details
Razorpay is PCI DSS compliant and follows industry practices
For more information, see Razorpay’s Privacy Policy.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Delivery partners, payment processors (Razorpay), SMS providers for OTP, and technology vendors
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In the event of a merger, acquisition, or sale of assets

All service providers must keep your information confidential.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure servers with restricted access
Regular security audits and updates
Employee training on data protection

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information while:

Your account is active
Necessary to provide services
Required by law (typically 3–7 years for financial records)
Needed to resolve disputes or enforce agreements

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and personal data (subject to legal obligations)
Opt-out: Unsubscribe from marketing communications at any time
Portability: Request your data in a portable format

To exercise these rights, please contact us at the details below.

Cookies Policy

We use cookies to:

Maintain your login session after OTP verification
Remember your preferences and shopping cart
Analyze website traffic and usage patterns
Provide personalized content and advertisements

You can control cookies through your browser settings; disabling them may affect functionality.

Children's Privacy

Our services are not directed to individuals under 18. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes:

The updated policy will be posted on our website
The "Last Updated" date will be revised
Continued use of our services after changes constitutes acceptance of the updated policy

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

House of Fashion

Email: info@houseoffashion.co.in
Phone: [Your Contact Number]
Location: Ahmedabad, Gujarat, India

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Return & Refund Policy

1. Cancellation Policy

Before Order is Shipped

You may cancel the order (or any item) before it is shipped. If payment has already been made, we will refund the full amount to your original payment method within 5–7 business days.

After Order is Shipped

Cancellation is not possible once the order has been shipped. You may request a return after receiving the product — see the Return Process below.

2. Return Policy

We accept returns only under the following conditions:

Damaged product received
Wrong product delivered
Expired product or clear quality issues
For hygiene & safety reasons, opened or used products cannot be returned unless they are defective.

3. Return Process

Go to My Orders in your account.
Select the item and click Request Return. Upload photo proof if the product is damaged or incorrect.
Our team will review your request within 48 hours.
If approved: We will arrange a pickup from your address.
After inspection, we will issue a Credit Note or process a refund as per the selected method.

4. Refunds & Credit Notes

COD cancellations before delivery: No charges; no refund needed.
Paid orders: We may issue a Credit Note of equal value or refund to the original payment method.
Refunds are typically processed within 5–7 business days after the return is approved.

5. Exceptions

Products labeled “Non-Returnable” on the product page cannot be returned.
Return requests must be made within 7 days of delivery.

✅ Please keep products in original packaging with all labels intact for return pickup.

For assistance with returns or refunds, contact our support team at info@houseoffashion.co.in.